Balham Park Surgery News
We would like to inform you about changes that we will have to make in the way we deliver our service in view of Covid-19.
Covid-19 has increased the demand on our service and it has also affected the availability of some of our staff and clinicians, so we have had to look at delivering our service differently for a while.
This will mean having to cancel our routine appointments from next week in order to be able to provide day to day urgent care as needs arise. You will receive a text about this. If, when you receive this text, you think you need to talk to a clinician please telephone reception or use Dr Link to book an on line telephone appointment (please see on our website for more details).
Most of our consultations will be telephone or video consultations but when needed we will arrange a face to face consultation with you.
Our repeat prescribing system will continue to run as usual, sending scripts electronically to your chemist. If you have not designated a chemist for this purpose kindly contact reception to do this as we are keen to prevent patients from attending to collect scripts from the surgery. We are not able to issue scripts before they are due or to issue extra supplies.
If you think that you might have Covid-19 we recommend you do the NHS 111 on line symptom checker and follow the advice given before you call us or 111 or go to casualty.
We aim to continue looking after you the best we can but appreciate that the above is a significant change to the way we provide our service so we are very grateful for your understanding.
Non NHS services(Private work not covered under the NHS)
NHS England have asked all practices to cease all private work requests e.g DVLA, TFL, CICA requests to free capacity for the doctors. Thank you for your patience.
You can use NHS 111's online tool to assess your symptoms 111.nhs.uk and get advice. This will be the same advice as given if you phone NHS 111.
Click here www.nhs.uk to read more about Coronavirus (Covide-19) and latest guidance including affected countries.
If you do need to speak to someone about Coronavirus, please call NHS 111.
To protect our patients we have taken the decision to change all GP face to face appointments to telephone appointments. Please do not attend for your appointment unless you have spoken to a GP within the last 48 hours and advised to come in. You may still attend any pre-booked nurse appointments unless you have a new cough, fever or flu like symptoms. You can book a telephone appointment via app.doctolink.com or by calling reception. Thank you for your patience and cooperation
In the interests of minimising risks to our patients and staff we have taken the decision to suspend all online appointment booking for GP appointments apart from through DoctorLink which has a diagnostic tool to enable appropriate booking. (Nurses still available via patient online services)
Appointments can also be booked via our Care Navigators following a series of questions.
Self Help Videos
View our collection of videos for common conditions, this will give quick help and answers to some questions you may feel embarrassed to ask.
Walk-In Blood Clinic
Our new Walk-In Blood Clinic is now fully operational. For more details, please click below.
Take our patient survey, we would like to know your thoughts on the services we provide.
Accessible Information Standard Policy
The new Accessible Information Standard - Need help with communication?
Please ask at reception for a leaflet or questionnaire.