Patient Access logo

Patient Access is provided by our clinical system supplier. It allows our patients to book appointments, request repeat prescriptions and send doctors secure messages. These messages will be responded to within 48 hours and you must actively log on to view this. You need to register in person at the practice for this service. Please bring a form of photo ID to register.  If you request a prescription and it is rejected please contact us.

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Do you have any compliments, suggestions or complaints about the practice?  We value your feedback.

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We have created an online questionnaire to gain patient views on our services and to target areas of improvement. The questions have been compiled with input from our patient group BPSPLG. We would really value your thoughts.

Practice Charter

Our Promise to You

As a patient of this practice you can expect
  • To register with us, if you live within our catchment area.
  • To be seen the same day for conditions you and the doctor agree are necessary.
  • For routine or non immediate problems we aim to be able to offer an appointment within the next 2 working days. It may be longer than this for the doctor of your choice depending on when they are next working.
  • To have your records treated confidentially.
  • To be seen at home at your doctor's discretion.
  • To have your long term medication and treatment reviewed at agreed intervals.
  • To be informed (through leaflets, etc) of the practices's services and how best to use them.
  • To receive health care in clean, comfortable and appropriate surroundings.
  • To be treated with courtesy.
  • To be told to whom you are speaking when you make a call to the surgery.
  • To be able to book appointments up to a month in advance with a practitioner of your choice.
  • To be able to speak with a GP or Nurse via the telephone the same day as your request.

Help Us to Help You

As a patient of this practice we expect you;
  • To treat the doctors and practice staff with courtesy.
  • To be punctual for your appointment time.
  • To give the practice as much notice as possible if you are unable to keep a booked appointment so that we can use it for someone else.
  • To make more than 1 appointment if more than 1 person needs to be seen.
  • To be prepared to make further appointments if you have numerous or complicated problems.
  • To be patient if appointment times are running late. It may be you who needs extra time on another occasion.
  • To ask for a home visit only if the illness prevents you from attending the surgery. Children can usually be brought to the surgery.