Patient Access logo

Patient Access is provided by our clinical system supplier. It allows our patients to book appointments, request repeat prescriptions and send doctors secure messages. These messages will be responded to within 48 hours and you must actively log on to view this. You need to register in person at the practice for this service. Please bring a form of photo ID to register.  If you request a prescription and it is rejected please contact us.


Do you have any compliments, suggestions or complaints about the practice?  We value your feedback.


We have created an online questionnaire to gain patient views on our services and to target areas of improvement. The questions have been compiled with input from our patient group BPSPLG. We would really value your thoughts.

Out of Hours


Along with other local practices, out of hours services are provided by an organisation called Harmoni. You can contact Harmoni on 111 when the surgery is closed.  

Calls to 111 from landlines and mobiles are free of charge.

Call 111 if:

  • you need medical help fast but it's not a 999 emergency
  • you think you need to go to A&E or need another NHS urgent care service
  • you don't know who to call
  • you need health information or reassurance about what to do next

For immediate, life-threatening emergencies, continue to call 999.

For more information on the NHS 111 service go to:

For information on other out of hours services (eg. urgent care service at Balham Health Centre, Walk in Centre in Tooting, Minor Injuries Unit in Roehampton) please go to Local Healthcare